Privacy Policy
Effective July 10, 2026. This policy is a pre-launch draft and may be updated before general availability.
1. What the sensors capture
Kinwell uses millimetre-wave presence sensors. They capture room-level presence and motion signals only — no cameras, no microphones, no audio or video of any kind. Sensor readings are associated with rooms and units, and through the facility's records, with the residents who live there.
2. Information we process
Facility staff accounts (name, work email, optional phone for SMS alerts), resident care records the facility enters (name, unit, care notes, consent records), presence and wellness events derived from sensors, alert and audit history, and family-contact details a facility adds for its family portal.
3. How it is used
Data is used to operate the service: generating wellness flags, alerting staff, rendering dashboards, notifying designated family contacts, and maintaining tamper-evident audit records. We do not sell personal information or use resident data for advertising.
4. Isolation and security
Each organization's data is isolated with database row-level security. Data is encrypted in transit; credentials and device keys are stored hashed or encrypted. Access to production systems is restricted and audited. See our published security documentation for detail.
5. Subprocessors and hosting
The service runs on Google Cloud; transactional email is delivered by Resend and SMS by Twilio. The current subprocessor list, including processing regions, is available from your account team and in our trust documentation.
6. Retention and your rights
Facilities control resident records and consent; residents and their representatives can direct requests to their facility, which we support in fulfilling. Operational data is retained per the published retention schedule and deleted or anonymized thereafter.
7. Contact
Privacy questions: support@wellytic.app. Security reports: security.txt.